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| Portal for Eclipse related Documents and Notes |
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Eclipse Support Number
650-962-2110 |
Eclipse Support Login Account Setup
Open a support ticket with Eclipse Support having the subject line contain Eclipse Support login Request. Please include your username, title, company, site and contact information. Our Support Staff will review your request and contact you if further information is needed. If you have any questions regarding this process, please contact Eclipse Support either by phone or email.
Thank You
Eclipse Support Team. |
Eclipse Support Login Tech Support
If you have questions or need assistance with your Eclipse Support login account, please send an email to techops@opentv.com with "Eclipse Support Login" written in the subject line. A support engineer will get back to you shortly. For critical issues you should call the Eclipse Support Number listed in the " How to Contact Eclipse Support" document. |
How to Contact Eclipse Support
During Daily Support Hours (M-F: 6AM – 6PM PT):
If the Support line is busy your call will automatically be directed to Voicemail. Please leave a message and your call will be returned as soon as possible.
During On-Call Support Hours (M-F: 6PM – 6AM PT, Sat-Sun, Holidays: 24Hr.):
There will be 3 options for calls to the Support number during On-Call hours:
- Leave a voicemail for issues (Non-Critical, Non-Urgent issues)
- Dial #1 to be connected to On-Call Support (This should be for Critical or Urgent issues only – see examples below).
- Dial #2 to escalate a call that you have not received a response from within 15 minutes after having dialed #1. As in dialing #1, this should be used for Critical/Urgent issues (see examples below).
Please note that the below Urgent is just one example of a P2.
- Critical (P1 – Priority 1) – Customer System Down
- Urgent (P2 – Priority 2) – Billing Week, Invoices not processing
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